FAQ
Frequently Asked Questions
When can I expect my order?
We process all orders within 1–2 business days.
Estimated delivery times:
Netherlands: 4–7 business days
Belgium: 4–7 business days
Germany: 4–7 business days
United Kingdom: 4–7 business days
United States: 5–10 business days
Once your order has been shipped, you will receive a Track & Trace link by email.
Please note that delivery times are estimates and may vary in exceptional cases.
My delivery is delayed. What should I do?
Most orders arrive within the expected timeframe. However, delays can occur due to:
High demand at delivery services
Logistical delays
Weather conditions
Carrier disruptions
We kindly ask you to wait an additional 3 business days.
If your order has still not arrived, please contact us:
How much does shipping cost?
We offer free shipping on all orders, with no minimum order value.
Why did I receive multiple packages?
In some cases, orders may be shipped in separate parcels due to stock availability or logistics.
The remaining items are usually delivered within a few business days.
What if my product arrives damaged?
If your item arrives damaged, please contact us within 48 hours:
Please include:
Photos of the damaged product
Photos of the packaging
Your order number
We will resolve this as quickly as possible.
Can I return or exchange a product?
Yes, returns and exchanges are possible according to our Return & Refund Policy.
Conditions:
Items must be unused
Items must be in original condition
Original packaging must be included
Return shipping costs are the responsibility of the customer.
To request a return, contact us:
What payment methods do you accept?
We offer secure payment options, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Bancontact
All payments are processed through secure and certified payment providers.
How can I contact customer service?
Email: info@leonvarel.com
Contact form: via our website
Phone: +31 6 2854 4480
We aim to respond within 24 hours.
Company Information
Léon Varel
The Netherlands
